In this chapter, we described the features for managing users within Salesforce CRM.
We were introduced to the concepts of record ownership, profiles, and sharing, and discussed at a high-level how these concepts are used to control the application and record permissions for users.
We looked at how user information can be accessed, the mechanisms for managing user's passwords, and the options for setting session security, along with the features in the Salesforce Health Check.
We discussed other features to help with the administration of users, using features such as granting login access to administrators and enabling delegated user administration.
Finally, we posed some questions to help clarify some of the key features of Salesforce CRM administration in the areas of user setup.
In the next chapter, we will look in detail at the mechanisms for controlling access...
