Community and customer support

The video game community at large is not the easiest one to interact with. Players are rarely aware of the realities that you have to deal with and the obstacles you encounter when making and operating games. It takes months and years to gain the trust of players, and a single mistake or a bad (or badly communicated) decision is enough to lose it.

This is where the CCS team comes in. They foster, maintain, and police your communities, as well as provide your team with deep insight into the most pressing issues and general player sentiment.

CCS is an invaluable part of your operations, so try to utilize it to the best of your possibility. Implement daily CCS reports, include CCS in parts of your decision-making, and have agents reach out with community suggestions and player feedback on a regular basis.

Supporting players

Helping our players with various game-, community-, and account-related issues is the primary role of each CCS agent. It...