Adding support groups in System Center 2012 Service Manager to support the compliance program
In a compliance program, different groups could be responsible for different compliance issues. Details should be planned, defined, and documented. (Refer to Chapter 6, Planning a Compliance Program in Microsoft System Center 2012).
Getting ready
In this recipe, we will configure Support Groups in SCSM 2012 based on the following table, which is the result of the compliance program planning phase:
|
Compliance Category (top level) |
Compliance Category (first child level) |
Responsible support group |
|---|---|---|
|
Compliance Issue |
This is the root level of the Classification Categories list |
Tier 1 |
|
Compliance Issue |
System Security |
AD and Server Admin Support Group |
|
Compliance Issue |
Facility |
IT Facility Management |
|
Compliance Issue |
Perimeter Security |
Network and Perimeter Admin Support Group |
|
Compliance Issue |
Data Privacy |
Data Privacy Officer Support Group |
How to do it...
Perform the following steps to create...
