Summary
In this chapter on mastering crisis management as a CS professional, we discussed preparing for a crisis, communication during a crisis, and post-crisis strategies. Surely, many of these strategies are not foreign to you, so it’s finding the time to be proactive and thorough. Many pressures require us to evolve and change, and leaders will chart the path forward. Whether you are a manager or individual contributor, as CS leaders, the biggest impact you will make is not just managing your book of business but leading them through crisis and change.
Reading this far, it is evident you are not merely a passive observer of CS but a committed and vested participant. With this in mind, we believe you will be encouraged and inspired by the exciting, dynamic, and enduring future of CS in the next chapter, The Exciting Future of Customer Success.
