Summary
If you have made it this far, you are no novice, but sometimes we need healthy reminders. A couple of my favorite sayings are To know and not do is to not know and We need to be reminded more than we need to be taught. If you are an experienced CSM, you’re well versed in customer success principles and methodologies, but applying these consistently requires a structured approach and regular reinforcement.
Embrace the strategies covered for identifying, cultivating, and showcasing advocates to amass a robust portfolio of referenceable customers. This will not only enhance your customer success practice but also significantly advance your career in the field.
In the next chapter, we discuss one of the most effective ways to bring credibility to your practice as a CSM through data. We in CS are great at sharing customer success stories, scalable resources, and best practices. If we can demonstrate data-driven outcomes, our narratives will gain credibility internally...
