Understanding the S.M.A.R.T. approach to metrics goals

While every company, small and large, everywhere in the world, operates and supports its business on a set of processes, the processes themselves are the product of something else. What do I mean by this? The processes are the product of projects, which are – essentially – timelines of the required human effort and of the specific milestones that are expected to be achieved. The concept of a project is the best representation within the world of business of what it means for an individual to carry out work and contribute to the advancement of a company’s strategy. A project is different than a process, which is simply a mechanical repetition of something to produce the same result each time. Projects, on the other hand, are reliant on humans and are therefore more variable in terms of execution. Because of their vulnerability to ever-changing conditions and expectations, they occasionally need to be modified...