Customizing the look and feel of your support portal

Jira Service Desk has two main interfaces—one for the customers raising requests and one for the agents providing solutions. In this recipe, we will look at how to customize the service desk portal, which is the frontend user interface used by your customers.

How to do it...

To fully customize your service desk portal, perform the following steps:

1. Log in to Jira Service Desk as an administrator.
2. Browse to Administration > Applications > Configuration (under Jira Service Desk).
3. Click on the View and customize link under Help Center.

From here, you can configure a range of customizations for how the service desk portal will look when a customer visits it. You...