Customer support on Twitter

Now that we have some idea of how to build a chatbot using a recurrent neural network, we will build a chatbot using the customer service responses of 20 big brands to tweets posted by customers. The dataset twcs.zip can be located at https://www.kaggle.com/thoughtvector/customer-support-on-twitter. Each tweet is identified by the tweet_id and the tweet content is in the text field. The tweets posted by the customers can be identified by the in_response_to_tweet_id field. This should contain null values for customer tweets. For customer service tweets, this in_response_to_tweet_id field should point to the customer tweet_id to which this tweet is directed.

Creating data for training the chatbot

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