Understanding intelligent task prioritization and decision recommendations
In this section, we’ll examine how Cloud Pak for Business Automation can be used to apply business intelligence to your business processes. Two patterns will be described: intelligent task prioritization and decision recommendations. These combine business event data with AI algorithms to increase workforce productivity and improve process throughput.
Intelligent task prioritization
Intelligent task prioritization focuses on the task list that is presented to each of your human task workers and allows you to optimize work orders in a highly individualized way.
Often, multiple task workers can perform the same task, but their performance on each will vary, depending on individual skill and experience. With intelligent task prioritization, you can take advantage of historical data and machine learning to predict who will most likely perform each particular task in the best way, with the best performance...
