OK, OK, we've all been there. Many of us have been there many and many times. The best ones between us are there at least once a day. Asking for help when you hit the outer border of your knowledge. This simply means you're pushing yourself beyond your limits. And this is good, if becomes an occasion to actually move your limits.
Help is there. FreeSWITCH has two incredible strengths: one is an exceptional community, extremely knowledgeable, and very respectful and caring toward newcomers. You let the community know you've done your part, you've researched the documentation and the archives, you've started from a sound configuration, but the problem is still there. Top experts will ask you for more info and will actually try to help you.
The other strength is that FreeSWITCH developers and top contributors are also professional consultants...