Designing human-machine collaboration with cognitive automation
In the previous section, we explored the spectrum of office work and its relative automation potentials. Companies look for a more efficient and effective way to perform office work by leveraging automation. Office work does not comprise a single activity but a sequence of activities that make up a process. Full automation of the end-to-end (E2E) process may be the eventual goal. However, a more realistic goal is good human-machine collaboration to drive efficiency and effectiveness with currently available technology. Therefore, it is important to understand how humans and machines work differently and the best way to think through a human-machine collaboration when designing cognitive automation.
Demonstrating human-machine collaboration with examples
When we look at office work at a process level instead of at an activity level, we find that this is a collection of activities with different automation potentials...
