Step 2: Assessing business readiness

Embarking on the journey toward AI implementation demands an acute comprehension of your organization’s business funnel, the maturity level of the supporting processes, and its data. This phase necessitates a meticulous evaluation of the operational, tactical, and strategic strata of your business operations, aiming to pinpoint areas with mature business and data processes that are ripe for AI integration and improvement. By using the various skill sets and specialty areas of the AI task force, you can combine business, data, technology, and risk frameworks into a new framework that defines, measures, and provides mitigation steps for all.

Understanding the organizational business process funnel

Begin by grasping the entirety of your business funnel, encompassing every facet from initial customer interaction, lead generation, and sales to service delivery and customer support. Each stage of this funnel holds the potential for AI augmentation...