You're reading from The Lean-Agile Way Unleash business results in the digital era with value stream management

Product type Paperback

Published in Aug 2024

Publisher Packt

ISBN-13 9781835461877

Length 386 pages

Edition 1st Edition

Concepts

Agile

Authors (3):

Al Shalloway

Cecil 'Gary' Rupp

Richard Knaster

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Table of Contents (19) Chapters

Preface

1. Part 1:Building on Lean-Agile Foundations: Mastering the Basics

2. Chapter 1: Navigating Lean-Agile Transformations FREE CHAPTER

3. Chapter 2: Solving Complex Business Problems with Agility

4. Chapter 3: Establishing Lean Flows to Improve Productivity

5. Part 2: Attending to our Value Streams: Prioritize Improvements by their Value-Added Impact

6. Chapter 4: Driving Improvements with Value Stream Management

7. Chapter 5: Introducing the VSM Implementation Roadmap

8. Chapter 6: Navigating Value Stream Optimization

9. Chapter 7: Connecting the Value Stream Network

10. Part 3: Achieving Lean-Agile and VSM Mastery: For Product-Oriented Business Transformations

11. Chapter 8: Implementing the Basic Lean-Agile Solution Team (BLAST)

12. Chapter 9: Defining a Business Agility System for the Enterprise (BASE)

13. Part 4: Driving Sustainable Transformation: Strategies to Achieve Lean-Agile Mastery

14. Chapter 10: Enhancing Decision-Making in the Lean-Agile Organization

15. Chapter 11: Implementing Strategies for Organizational Transformation

16. Chapter 12: Building Lean-Agile and VSM Mastery

17. Index

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18. Other Books You May Enjoy

Establishing customer-centric foundations

Both Lean and Agile practitioners have stressed the importance of delivering customer-centric value. Therefore, a Lean-Agile conceptual model such as the BASE must similarly place the customer at the center of everything we do.

Figure 9.4, the core of the BASE, provides a graphical perspective of these concepts. The BASE intentionally puts improvements to the customer journey at the center of our enterprise improvement activities. We also show the criticality of having Value Managers and Product Owners orchestrating those efforts.

Figure 9.4 – The core of the BASE conceptual model

To further emphasize the importance of coordinating work to support customers’ views on value, the Value Manager represents the customer’s voice in BASE, signifying their role in overseeing improvements across value streams and products and fostering effective team communication.

While the Product Owner role...