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The Art of CRM

You're reading from   The Art of CRM Proven strategies for modern customer relationship management

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Product type Paperback
Published in May 2019
Publisher
ISBN-13 9781789538922
Length 360 pages
Edition 1st Edition
Concepts
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Author (1):
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Max Fatouretchi Max Fatouretchi
Author Profile Icon Max Fatouretchi
Max Fatouretchi
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Table of Contents (13) Chapters Close

Preface Introduction FREE CHAPTER 1. What is CRM? 2. Getting to Know Your Customer 3. Conceptualizing the CRM Design from Business Requirements 4. Architecting Your CRM Solution – Preparing for Today and Tomorrow 5. Utilizing Artificial Intelligence and Machine Learning in Your CRM STRATEGY 6. GDPR and Regulatory Compliance 7. CRM Integration Strategies 8. Cloud Versus On-premise Versus Hybrid – The Deployment of a CRM Platform 9. CRM Differentiators Other Books You May Enjoy Index

Initial data load

Often, introducing a new CRM into a large enterprise with thousands of users and millions of customers will require a large amount of data to be loaded with the initial data load. This could include loading hundreds of millions of records for the first time.

Typically, a modern CRM platform leverages web services to manage records and entity relationships. The platform does, therefore, execute checks and balances for each record loaded to the system. Sometimes the platform creates not only one record but also all of its dependencies and related entities in the system, which is the so-called ripple effect. For example, creating a record would then create relationships, views, charts, and so on.

Creating a new record and its dependencies, along with the ripple effect, is depicted in Figure 7.17:

Initial data load

Figure 7.17: The ripple effect in action

Creating hundreds of millions of records in a reasonable time has some performance considerations that you need to be aware of and prepared for...

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