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ServiceNow IT Operations Management

You're reading from   ServiceNow IT Operations Management Demystifying IT Operations Management

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Product type Paperback
Published in Apr 2017
Publisher Packt
ISBN-13 9781785889080
Length 266 pages
Edition 1st Edition
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Author (1):
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Ajaykumar Guggilla Ajaykumar Guggilla
Author Profile Icon Ajaykumar Guggilla
Ajaykumar Guggilla
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Toc

What are dependency views?

We have discussed dependency views with some examples in the first chapter. In this chapter, we will focus more on how to create and view dependency views. A dependency view shows a snapshot of how different logical and physical infrastructure items are connected and interrelated to one another. Logical grouping might be a business service, a reference to a process, or any other logical item whereas a physical infrastructure item might be any infrastructure component like a server, network device or any other infrastructure device.

Dependency views are like organization charts, which have upstream and downstream relationships such as a person whom he reports to or his supervisor and then the downstream relationship are like the person's reportee.

Now look at the following dependency map, which seems to be the same as the organization chart that shows upstream and downstream...

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