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Secure Continuous Delivery on Google Cloud
Secure Continuous Delivery on Google Cloud

Secure Continuous Delivery on Google Cloud: Implement an automated and secure software delivery pipeline on Google Cloud using native services

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Secure Continuous Delivery on Google Cloud

Introducing Continuous Delivery and Software Supply Chain Security

Most transactions and interactions today are digital or rely on digital services, so the ability to deliver software quickly, reliably, and securely is a critical competitive advantage. Continuous delivery (CD) is a software engineering practice that enables teams to achieve this goal by automating the entire software release process, from committing code to deploying to production. CD, properly done, empowers organizations to reduce their time to market (TTM), improve software quality, and release new features and bug fixes more frequently.

The goal of this book is to share how to implement secure CD using Google Cloud services such as Cloud Code, Cloud Workstations, Cloud Build, Artifact Registry, Cloud Deploy, and others.

In this book, we describe each service and show how you can use them together to automate and secure your software delivery pipeline. But first, in this chapter, we introduce CD principles and some of the practices and technical capabilities that drive the ability to implement them.

This chapter also provides an overview of security threats that a software supply chain can face and some practices that can mitigate those threats.

This chapter includes the following sections:

  • Introduction to CD
  • Understanding continuous integration
  • Understanding continuous testing
  • Understanding deployment automation
  • Securing your software delivery pipeline

We start this book by looking at what CD is.

Introduction to CD

CD is a set of practices and principles that aim to streamline and automate software delivery from commit to production. Teams and organizations practice with the goal of deploying software to production on demand at any time without impacting service availability. The main objective of CD is that software should always be in a deployable state and software release should be a fast, repeatable process.

This section is a quick overview of CD, what it consists of, and how it can help your organization achieve better and faster software delivery.

CD practices

Some of the practices that underpin CD are set out here:

  • CI: CI means that code changes are integrated into the source code repository quickly and regularly. Automated builds and tests are triggered with each code commit, providing rapid feedback to developers. Consistent, reliable builds are at the foundation of a trustworthy CD process.
  • Continuous testing: This includes unit tests, integration tests, and end-to-end (E2E) tests. Test suites are executed automatically during the pipeline to catch regressions early and increase your confidence in the quality of the system.
  • Small, frequent releases: Instead of large, infrequent releases, CD tries to break down features and changes into small, manageable chunks that can be released more frequently. This reduces the risk of introducing regressions and makes it easier to identify and fix problems.
  • Trunk-based development: A software development methodology in which developers divide their work into small batches and merge each batch into the trunk at least once a day. This approach is in contrast to more complex branching strategies such as feature branching or Gitflow, in which developers create separate branches for different features or bug fixes.
  • Deployment pipeline: The entire release process, from building the code to deploying it to production, is automated using a pipeline. The automated pipeline can run such tasks as the following:
    • Compiling code
    • Executing unit tests
    • Building software artifacts as container images
    • Progressively deploying the app on different pre-production environments where different kinds of automated or manual tests can be performed
    • Finally releasing the application to production

The following diagram represents an example pipeline, starting when there is a new commit in the source code repository. The tasks represented in the diagram and the ones listed previously are examples. The exact pipeline sequence changes depending on factors such as the application itself, the programming language, and the framework, as well as specific organizational contexts:

Figure 1.1 – A high-level look at a software delivery pipeline

Figure 1.1 – A high-level look at a software delivery pipeline

That process, with those practices, can help you achieve improved software delivery performance, as described in the next section.

The impact of CD on software delivery performance

The DevOps Research and Assessment (DORA) research program has identified CD as one of the main capabilities driving software delivery performance, as measured by DORA’s four key metrics.

The following list shows those four metrics and how they can help you improve your software delivery performance:

  • Deployment Frequency: How often code changes are deployed to production.

    CD encourages more frequent deployments because it automates the deployment process and ensures that code changes are always production ready. Teams practicing CD can deploy changes to production on demand, often multiple times a day. Compare this to traditional approaches that might have longer release cycles.

  • Lead Time for Changes: The time it takes to go from code commit to a production-ready release.

    CD streamlines the software development process, enabling faster development cycles and reducing delays. CD automates steps in the delivery pipeline, such as building, testing, and deploying, which reduces manual intervention and wait times.

    With CD, code changes are continuously integrated, tested, and delivered, shortening the time from development to production. Frequent, small releases accelerate TTM.

  • Change Failure Rate: The percentage of changes or deployments that fail or require rollback.

    CD emphasizes continuous testing, including unit tests, integration tests, and acceptance tests. This reduces the chance that defects and errors make their way into production.

    Automation, in general, makes the release process repeatable and less error-prone because almost nothing is left to interpretation. Frequent, smaller releases make it easier to identify and fix issues early in the development process, reducing the likelihood of catastrophic failures in production.

  • Time to Restore Services: The average time it takes to restore services after a production failure.

    CD practices typically include automated monitoring and alerting in production environments. This helps teams detect issues quickly. When issues do occur, CD enables rapid rollback or forward fixes. Automated deployments make it easier to apply fixes and quickly get the system back to a working state.

See https://dora.dev/ for more info on DORA and the four key metrics.

In the rest of this chapter, we describe the most important underlying CD practices in more detail, starting with CI.

Understanding continuous integration

Continuous integration (CI) is a set of software development practices for frequently integrating code changes. Each time a developer integrates changes (usually at least daily), those changes are automatically verified and tested. This means that there is always an up-to-date build ready to deploy.

The practice of CI was created to solve integration and compatibility problems caused by the old approach of developers working in isolation for an extended period on their version of code and then attempting to merge their changes into a shared code base.

CI follows the counterintuitive principle that if something is painful, you can make it less painful by doing it more often. This is based on the understanding that the integration effort is exponentially proportional to the amount of time between integrations (as found on https://martinfowler.com/articles/originalContinuousIntegration.html#TheMoreOftenTheBetter).

The next section describes how to bring these principles to your software development process.

How to implement CI

Here is a list of fundamental practices that a team should consider following to implement CI:

  • Trunk-based development: As described previously, developers divide their own work into small batches and merge that work into the main code branch (trunk) at least once a day.
  • Automated builds: For every change committed to the repository, the application is automatically compiled, built, and tested without manual intervention. This helps ensure that the software is always in a state that can be deployed to production. Artifacts produced by the CI build should be used by all subsequent deployment tasks. An automatic build is run at least once a day.
  • Continuous testing: Automated tests run every time a change is committed, including unit tests, integration tests, and other types of automated tests. This helps ensure that new code doesn’t break existing functionality. Immediate feedback from these tests allows developers to fix issues quickly before those issues cause bigger problems. Tests should run successfully at least once a day, and if they fail, the team prioritizes fixing the problem.
  • Collaboration: This is probably more a consequence of the previously listed elements than a principle to implement. With all team members committing to the shared repository regularly, there’s a continual exchange of ideas and code. This openness not only improves the quality of the software but also enhances team dynamics, as everyone can see what others are working on. It also encourages developers, testers, and operations teams to work more closely together. This collaboration breaks down silos and promotes a more cohesive approach to software development, in which everyone is aware of the goals and challenges of the project.

Now that we’ve covered the main elements of CI, let’s explore continuous testing.

Understanding continuous testing

Continuous testing automates as much of the testing as possible, running the tests frequently (before and after each build) as part of a CD pipeline.

This approach has the following benefits:

  • Developers and the rest of the team get quick feedback on how the software is functioning and can immediately fix any issues.
  • Tests’ reliability is better than that of manual tests, which are repetitive and error-prone.
  • Software can be released more frequently because the feedback loop is shorter.

Using continuous, automated testing doesn’t mean you won’t also run some manual tests, such as exploratory or usability testing, throughout the delivery process.

Now, let’s look at the types of testing that are typically included in continuous testing.

Test types

The following are some test types typically used in continuous testing:

  • Unit tests: These tests are building blocks, focusing on individual code units (functions, classes). Unit tests run quickly and provide fine-grained feedback.
  • Integration tests: These tests verify how different parts of a system work together. Integration tests are crucial for identifying issues in the interactions between integrated components or systems. These are more likely to be run within your CI server where multiple code packages come together.
  • Acceptance tests: These tests simulate real-world usage of a running application or service, verifying that essential functionality aligns with user expectations and business requirements. These may happen from your CI environment or other outside services that test applications running in a staging environment.

And now, let’s see how to make continuous testing happen.

Implementing continuous testing

The following is a list of fundamental principles and practices for teams to implement continuous testing:

  • Test automation: Automating unit tests, integration tests, and regression tests is essential for continuous testing. Automation allows the team to quickly identify and address issues, making the testing process more efficient.
  • Developer involvement in testing: Developers should be the people primarily responsible for creating and maintaining automated test suites.

    This approach ensures that tests are always updated based on code changes and that developers write code that is relatively easy to test. The natural consequence and best realization of this approach is the test-driven development (TDD) practice, which is described next.

  • TDD: A software development methodology in which tests are written before code. Initially, the developer writes an automated test for a new function or feature and then writes the actual code. This test defines how the new functionality should behave.

    The developer then writes the minimal amount of code necessary to make the test pass. After the test passes, the developer then refactors the code, which involves cleaning up and optimizing the code without changing its functionality.

  • Unit and acceptance tests’ proportion: One of the main goals of continuous testing is to detect and fix issues as soon as possible. Unit tests are typically faster than acceptance tests and are executed in the early phases, so the more issues are detected in unit tests, the sooner defects are detected and remediated.

    As much as possible, unit tests should do the work of detecting issues. When an error is found in acceptance tests or other manual tests, create an automated unit test for that behavior to ensure that this error is detected sooner if it occurs again.

Now that we’ve covered the main elements of continuous testing, we’ll explore automated deployment in the next section.

Understanding deployment automation

Deployment automation allows software to be easily and automatically deployed to pre-production and production environments, at the push of a button. This is crucial for minimizing risks during production rollouts and results in rapid feedback on software quality. By enabling teams to perform extensive testing immediately after updates, deployment automation ensures prompt assessment and enhances overall software quality. Implementing deployment automation doesn’t necessarily mean that you are doing continuous deployment. Continuous deployment is when you try to deploy every code change to production as soon as possible, and this can or cannot be applicable to your environment. You can do CD and automate your deployments but still have gated releases, feature flags, or even manual switches to formally light up the release.

An automated deployment process has the following inputs:

  • Software artifacts (created by CI) that are ready for deployment in any environment, including production
  • Configuration details unique to each environment
  • Scripts for setting up the environment, deploying packages, and conducting deployment tests

Now, let’s look at how to automate your deployments.

Implementing deployment automation

Here is a list of fundamental principles and practices that a team should follow to implement deployment automation:

  • Implement a uniform deployment process across all environments, including production. This ensures the deployment method is thoroughly tested before it’s used in production.
  • Enable automated deployment of any artifact version to any environment by anyone with the right permissions. A process is not fully automated if it requires that someone file a ticket or manually prepare an environment.
  • Use identical packages across all environments and maintain environment-specific configurations separately. This ensures packages deployed in production are the same as those tested.
  • Ensure each environment’s state can be re-created using version control. This makes deployment repeatable and enables deterministic production restoration in disaster recovery (DR) scenarios.

That covers deployment automation. In the next section, we introduce software delivery security.

Securing your software delivery pipeline

Software production and delivery can be viewed as a supply chain in which the same developer can be both a software producer (by developing software) and a consumer (by using existing software as a dependency for the app being developed).

This section is a high-level overview of some of the security threats against a software delivery pipeline, as well as some best practices that help protect against those threats. In later chapters, we describe how to implement some of the best practices, using Google Cloud-managed services.

First, let’s look at the security of your source code.

Source code management threats and remediations

Threats to source code management systems affect the security of the source code. These threats can come from the code itself (for example, submitting source code that is unintentionally or intentionally vulnerable) or can be threats to the source control platform, which can be compromised in different ways. The next section lists some practices to help ensure your source code is safe.

Source code management security best practices

The following is a list of security best practices to protect the integrity of your source code:

  • Repository configuration: Configure repositories using a secure, automated method that offers preconfigured templates based on the application’s security level.

    Enforce centralized identity management with multi-factor authentication (MFA) for users, ensuring updated access privileges. Limit repository ownership to a few trusted employees, integrate identity management systems, and require dual approval for merges to enhance security.

  • Code reviews: Code reviews are one of the most important practices to ensure software quality and security and should always be part of a secure software supply chain.

    Reviewers should be assigned to a repository application or a specific commit based on expertise in the programming language and relevant security risks. Perform code reviews on feature-branch pull requests as soon as developers are ready.

    In addition to human code reviews, implement static code analysis tools.

  • Merge approvals: Establish a select group of trusted individuals to authorize merges into production branches. For applications with stricter security requirements, implement a process that requires more than one approver.

Now, let’s look at security for your build process.

Build threats and remediations

The following are some examples of security threats to the artifact build process and tools:

  • Builds that use modified source code (not from a trusted source control system)
  • Compromise of the build system
  • Artifacts built outside of the official build system and process
  • Compromise of the artifact storage system

The following section lists some practices to help ensure the security of your build process.

Build security best practices

The Supply-chain Levels for Software Artifacts (SLSA) specification defines a set of build-security best practices. These are established by multiple software-industry organizations under the Open Source Security Foundation (OpenSSF) (https://openssf.org/).

SLSA (http://slsa.dev) is a specification meant to help you describe and improve your software supply chain security. It’s structured as a series of tracks, each one covering an aspect of supply chain security, and levels, with each level offering progressively stronger security guidelines and requirements for each track.

At the time of this writing, the SLSA specification is at version 1.0, the first stable release of SLSA. SLSA v1.0 consists of only one track: Build. Future versions of SLSA will add tracks that cover other parts of the software supply chain.

Each level includes a set of requirements for the build process: lower-level requirements are easier to implement but provide lower security guarantees. Higher-level requirements are harder and usually more expensive to adopt but demonstrate that tougher security guidelines have been adopted for software build practices.

The level-based structure also allows you to incrementally adopt the guidelines, progressively improving the security posture of your software supply chain.

The primary goal of the SLSA Build track is to attest and verify that an artifact was built as expected. This is done mainly by generating build provenance, which software consumers can verify. The SLSA v1.0 Build track includes three levels: L1 to L3. There is also an L0 level, which refers to software that doesn’t meet any SLSA requirements. The following table summarizes the build levels:

Track/Level

Requirements

Focus

Build L0

None

N/A

Build L1

Provenance showing how the package was built

Mistakes, documentation

Build L2

Signed provenance, generated by a hosted build platform

Tampering after the build

Build L3

Hardened build platform

Tampering during the build

Table 1.1 – SLSA v1 Build tracks

These security levels, and descriptions thereof, are from the SLSA specification, version 1.0, courtesy of the SLSA Working Group. You can find more details on the requirements for each level at http://slsa.dev.

In the next section, we’ll talk about threats in your code’s dependencies and some practices for remediating those threats.

Dependency threats and remediations

Dependency threats are vulnerabilities or intentionally malicious code in any software that your application depends on.

Dependency management best practices

The following is a list of security best practices for managing dependencies:

  • Scan dependencies for vulnerabilities: Integrate a scanning tool into the development and build workflow that identifies vulnerabilities, using databases such as the National Institute of Standards of Technology National Vulnerability Database (NIST NVD).
  • Store dependencies in a private registry: A private registry offers the convenience of a public repository, with enhanced control over dependencies. It can provide capabilities such as access control, vulnerability scanning, and repository management.
  • Remove unused dependencies: Regularly cleaning up unneeded dependencies keeps your application lean and nimble, improving its performance and reducing its attack surface. This proactive approach helps minimize potential security risks associated with outdated or irrelevant dependencies.
  • Use open source tools to track dependency insights: Various tools can help you to get information on dependencies. Here are two examples:
    • Open Source Insights (https://deps.dev/): A website that provides information about software packages vulnerabilities and licenses.
    • Open Source Vulnerability (OSV) Database (https://osv.dev/): A searchable vulnerability database.

This section described how to secure your software delivery pipeline, including a look at how your code and its dependencies can face vulnerabilities.

Summary

In this chapter, you were introduced to CD principles and some of the practices and technical capabilities that underpin them, such as CI, continuous testing, deployment automation, and trunk-based development. You also learned how CD and these practices positively impact software delivery performance and achieve organization goals, as measured by DORA research.

In the second part of the chapter, we described some potential security threats to a software supply chain and some strategies to protect against them. We also provided an overview of the SLSA Build track specification.

This information should prepare you for the rest of the book, in which we show how to implement CD and software supply chain security best practices using Google Cloud-managed services.

The next chapter is a look at Skaffold, an open source tool for continuous development and CD that is used by several of the Google Cloud services described in this book.

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Key benefits

  • Gain hands-on experience building an end-to-end software delivery pipeline using Google Cloud services
  • Deploy your applications on GKE, Cloud Run, and across hybrid and multi-cloud environments
  • Secure pipelines with artifact scanning, dependency vulnerability checks, signed provenance, and admission control
  • Purchase of the print or Kindle book includes a free PDF eBook

Description

Continuous delivery, a cornerstone of modern software engineering, facilitates quick and secure software delivery using a robust toolkit encompassing automated builds, testing, source code management, artifact storage, and deployment. Whether you integrate tools from different providers or use a set of managed services from a single cloud provider, the goal is to streamline setup, integration, and management. This book focuses on continuous delivery on Google Cloud. Starting with an introduction to continuous delivery and secure software supply chain concepts, this book uses hands-on exercises to demonstrate how to continuously test your application with Skaffold and Cloud Code, leverage AI-assisted code generation with Cloud Code and Cloud Workstations, and automate your continuous integration with Cloud Build. You’ll see how to store and scan your software artifacts on Artifact Registry, orchestrate deployments with Cloud Deploy, and release your software on GKE and Cloud Run, configured to admit only trusted code. Using an example application, you’ll implement tools for creating an end-to-end delivery pipeline using Google Cloud services. By the end of this book, you’ll be able to build a secure software delivery pipeline from development to production using Google Cloud managed services and best practices.

Who is this book for?

This book is for DevOps, Platform, and Cloud Engineers tasked with managing application deployment and creating continuous delivery pipelines who want to automate workflows in a fully managed, scalable, and secure platform. Software developers involved in application delivery and interested in harnessing Google Cloud tools to optimize development flow status and feedback loop will also find this book useful. Prior knowledge of Google Cloud fundamentals (including Cloud APIs and IAM), software delivery, containerization, and Kubernetes will enhance the reading experience.

What you will learn

  • Create an end-to-end continuous delivery pipeline using Cloud Build, Artifact Registry, and Cloud Deploy
  • Develop, build, and deploy container-based applications with Skaffold and Cloud Code
  • Experiment with AI-assisted code generation in Cloud Code
  • Automate continuous integration with Cloud Build triggers
  • Automate deployment on GKE and Cloud Run through Cloud Deploy
  • Enhance pipeline security with Artifact Analysis, Binary Authorization, and SLSA
  • Apply best practices, including logging and monitoring
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Table of Contents

18 Chapters
Part 1:Introduction and Code Your Application Chevron down icon Chevron up icon
Chapter 1: Introducing Continuous Delivery and Software Supply Chain Security Chevron down icon Chevron up icon
Chapter 2: Using Skaffold for Development, Build, and Deploy Chevron down icon Chevron up icon
Chapter 3: Developing and Testing with Cloud Code Chevron down icon Chevron up icon
Chapter 4: Securing Your Code with Cloud Workstations Chevron down icon Chevron up icon
Part 2: Build and Package Your Application Chevron down icon Chevron up icon
Chapter 5: Automating Continuous Integration with Cloud Build Chevron down icon Chevron up icon
Chapter 6: Securely Store Your Software on Artifact Registry Chevron down icon Chevron up icon
Part 3: Deploy and Run Your Application Chevron down icon Chevron up icon
Chapter 7: Exploring Runtimes – GKE, GKE Enterprise, and Cloud Run Chevron down icon Chevron up icon
Chapter 8: Automating Software Delivery Using Cloud Deploy Chevron down icon Chevron up icon
Chapter 9: Securing Your Runtimes with Binary Authorization Chevron down icon Chevron up icon
Part 4: Hands-On Secure Pipeline Delivery and Looking Forward Chevron down icon Chevron up icon
Chapter 10: Demonstrating an End-to-End Software Delivery Pipeline Chevron down icon Chevron up icon
Chapter 11: Integrating with Your Organization’s Workflows Chevron down icon Chevron up icon
Chapter 12: Diving into Best Practices and Trends in Continuous Delivery Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

Customer reviews

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Ozan Seymen May 11, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Giovanni, Nate and Dave's latest book is a revelation for anyone involved in the intricate dance of software delivery. I had high expectations as someone familiar with their work, and this book exceeded them all.The book takes a methodical approach, starting with an overview of the entire pipeline before diving deep into each element. This builds a solid foundation for understanding how the pieces fit together. The culminating chapter, demonstrating an end-to-end pipeline, is the perfect cherry on top – a satisfying synthesis of all you've learned.One of the book's key strengths is its structure; each chapter focuses on a specific component of the software delivery pipeline and guides you through practical exercises that you can follow through on your own Google Cloud project. This approach works great for me in solidifying theoretical concepts through real-world application.The level of detail in each chapter is impressive. For instance, the chapter on workstations doesn't just scratch the surface; it offers both the administrator's and developer's perspectives. The hands-on exercises aren't limited to the base editor (Code OSS) but also include IntelliJ and custom container image creation, covering the whole ground.I think this book is an essential addition to any software professional's library. It's a rare combination of comprehensive theory and hands-on practice, presented in a clear and engaging style. Whether you're new to software delivery or a seasoned expert, this book will undoubtedly elevate your knowledge and skills.
Amazon Verified review Amazon
Tiny Jun 25, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Loved the step by step approach, Explained all the underlying tools such as Skaffold, Cloud Code and extensions. Obviously heavily focused on Google solutions but includes lots of screen shots and code samples to move from one to the other. One of my favorites in this type of book is not just the small shots of what to do, but the full length example in Chap 10 for an end to end pipeline. Then, of course, I couldn't leave without mentioning how much I liked the best practices. Monitoring and Observability are some of my favorites and the authors hit those perfectly. Recommend for anyone using Google Cloud as their delivery tool.
Amazon Verified review Amazon
Daniel May 06, 2024
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This book is a fantastic resource for anyone looking to better understand different aspects of a secure software supply chain from a practical point of view. The book provides easy to follow step by step instructions and crisp explanations of the most important concepts. Anyone with experience in this field will appreciate the examples and deep dives that go beyond the usual hello world and happy path examples and align more closely with real world requirements. I really appreciate the level of detail and practical examples that come with the book and make it easy for me as a reader to not only read about the topics theoretically but also try them out in my own environment and gain some firsthand experience.
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Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela