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Salesforce CRM : The Definitive Admin Handbook - Third Edition

You're reading from   Salesforce CRM : The Definitive Admin Handbook - Third Edition Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

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Product type Paperback
Published in Jan 2015
Publisher Packt
ISBN-13 9781784397562
Length 480 pages
Edition 3rd Edition
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Authors (2):
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Paul Goodey GP Paul Goodey GP
Author Profile Icon Paul Goodey GP
Paul Goodey GP
Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (12) Chapters Close

Preface 1. Organization Administration 2. User Management in Salesforce CRM FREE CHAPTER 3. Configuration in Salesforce CRM 4. Data Management 5. Data Analytics with Reports and Dashboards 6. Implementing Business Processes in Salesforce CRM 7. Salesforce CRM Functions 8. Extending Salesforce CRM 9. Best Practices for Enhancing Productivity 10. Mobile Administration Index

Salesforce mobile products' overview

Salesforce has provided certain mobile products as downloadable apps only, while others have been provided as both downloadable and mobile browser-based. The following list outlines the various mobile app products, features, and capabilities used to access Salesforce CRM on mobile devices:

  • SalesforceA
  • Salesforce Touch
  • Salesforce1
  • Salesforce Classic

Note

Salesforce Touch is no longer available and is mentioned here for completeness as this product has been recently incorporated into the Salesforce1 product.

SalesforceA

SalesforceA is a downloadable system administration app that allows you to manage your organization's users and view certain information for your Salesforce organization from your mobile device. Salesforce A is intended to be used by system administrators, as it is restricted to users with the Manage Users permission.

The SalesforceA app provides the facilities to carry out user tasks, such as deactivating or freezing users, resetting...

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