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Salesforce CRM : The Definitive Admin Handbook - Third Edition

You're reading from   Salesforce CRM : The Definitive Admin Handbook - Third Edition Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

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Product type Paperback
Published in Jan 2015
Publisher Packt
ISBN-13 9781784397562
Length 480 pages
Edition 3rd Edition
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Authors (2):
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Paul Goodey GP Paul Goodey GP
Author Profile Icon Paul Goodey GP
Paul Goodey GP
Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Table of Contents (12) Chapters Close

Preface 1. Organization Administration 2. User Management in Salesforce CRM FREE CHAPTER 3. Configuration in Salesforce CRM 4. Data Management 5. Data Analytics with Reports and Dashboards 6. Implementing Business Processes in Salesforce CRM 7. Salesforce CRM Functions 8. Extending Salesforce CRM 9. Best Practices for Enhancing Productivity 10. Mobile Administration Index

Role hierarchy


Once the OWDs have been established, you can use a role hierarchy to ensure that managers can view and edit the same records as their line reports (or subordinates). Users at any given role level are always able to view, edit, and report on all data owned by or shared with users below them in the hierarchy unless the OWD settings specify that you can ignore the hierarchies.

To view and manage your organization's role hierarchy, navigate to Setup | Manage Users | Roles, as shown in the following screenshot:

Here, you can choose to view the hierarchy in one of the following options.

The show in tree view option

The Show in tree view option displays a visual representation of the parent-child relationships between your roles. Click on Expand All to see all roles or on Collapse All to see only top-level roles. To expand or collapse an individual role node, you can click on the plus [+] or minus [-] icon, as shown in the preceding screenshot.

The show in sorted list view option

The Show...

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