Intelligent Automation

Since its inception, robotic process automation (RPA) has come a long way. During this journey, there were early adopters of RPA and followers of early adopters. As with every technology, RPA has also reached a point where the early adopters have exhausted all the processes that can be automated through the “vanilla RPA” or the standard rule-based RPA. The entire industry realized that if they wanted to continue to reap the benefits, then RPA needed an overhaul and a boost.

There was a need to have more than what base RPA can do. By this time, all the early adopters had already invested millions in the technology and wanted to get more out of it before it could be considered dead or obsolete. As we know, “necessity is the mother of invention,” and so it is true for RPA, and this gave birth to a new version of RPA called RPA 2.0 or Intelligent Automation. In this chapter, we will focus on what intelligent automation (IA) is and how...