Practical Change Management for IT Projects: Transform your IT project and make change stick with this step-by-step guide with this book and ebook

Emily Carr

$54.99

4.5 (8 Ratings)

Paperback Mar 2014 170 pages Edition

Emily Carr

$54.99

4.5 (8 Ratings)

Paperback Mar 2014 170 pages Edition

What do you get with Print?

Instant access to your digital eBook copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Download this book in EPUB and PDF formats

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

View table of contents

Preview Book

Practical Change Management for IT Projects

Chapter 2. Establishing the Framework for Change

By the end of this chapter, you will be able to:

Apply two different frameworks to your Change Management program
Make a plan to work with other teams and departments in your organization
Develop a high-level organizational design strategy

We could spend days talking about Change Management and still not have time to cover every topic in detail. In this chapter, we'll look at three strategic areas of Change Management. For each area, we will cover the main concepts that you should keep in mind throughout your project to ensure that they form an integral part of your Change Management program.

As you read through the rest of the chapters in this book, keep these ideas in mind and apply them to each of the exercises.

Exercise – updating job descriptions

Think about the change you are implementing. Are there any jobs in your organization that will change significantly as a result? List these jobs in the following chart. Explain what activities they are doing today, versus the activities they will be responsible for in the future.

Keep in mind that this should be an ongoing exercise. As you get further in the project, you may discover new jobs that are impacted by the change. Continue to add them to the chart and discuss them with your HR partner:

Job title	Current activities	Future activities

Sample solution

Job title	Current activities	Future activities
Purchaser	Purchasers are currently responsible for receiving purchasing requests from everyone in the organization, then buying the requested goods. They then log the information about the purchase into UBuy.	Their job will become more strategic. Purchasers will no longer buy items for other people in We Shop. Instead, they will negotiate payment schedules and bulk purchasing discounts. They will compare vendor prices and select the best vendors to include in We Shop.
IT Analyst	IT Analysts were responsible for maintaining UBuy and making customizations to the software based on requests from other departments.	IT Analysts will still be responsible for maintaining We Shop, but they will no longer make on-demand customizations. They will now focus more time on end user support.
All positions	Currently, when people want to buy something, they submit a request to the Purchasing department and wait for their items to arrive...

What you will learn

Quickly begin to use Change Management tools to improve the success of your project Complete over 20 templates that address the most important Change Management activities and combine to form a comprehensive plan for sponsorship, stakeholder management, communications, and training Build strong relationships with the people and departments that can support you and your project Influence the leaders and end users whose involvement in your project is critical to its success Determine how your project will impact the people, processes, and systems in your company Create a communication plan that enables you to send the right message to the right people at the right time Proactively identify and mitigate “people”-risks to your project Build a training plan that enables your organization to adopt the change quickly and smoothly

Estimated delivery fee Deliver to Egypt

Standard delivery 10 - 13 business days

$12.95

Premium delivery 3 - 6 business days

$34.95

(Includes tracking information)

What do you get with Print?

Instant access to your digital eBook copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Download this book in EPUB and PDF formats

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

Frequently bought together

$54.99

$43.99

Total $ 153.97

FAQs

What is the delivery time and cost of print book?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

What is custom duty/charge?

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order?

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges?

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.

How can I cancel my order?

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy?

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged?

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use?

You can pay with the following card types:

Visa Debit
Visa Credit
MasterCard
PayPal

What is the delivery time and cost of print books?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

Filter reviews by

All

Amazon verified reviews

Kristine Schoonmaker Aug 04, 2014

Practical Change Management takes complex theories and makes them extremely accessible for individuals at any experience level, whether you are just starting your career, a mid-level manager or an experienced C-suite executive.What I loved most about this book is that it’s BOTH a great introduction to change management for anyone new and a “quick reference” guide for experienced practitioners.This book is a high-value, no fluff, easy read that actually shows you how to implement change management theories and tools. It provides just enough context to understand the need for each aspect of change management, then directly shows you how to apply the theories using simple tools, without overwhelming the reader with details. It also does a great job of laying out the common issues that arise with each stage and provides advice for how to deal with each.In short, this book is a fantastic resource to help individuals involved in all aspects of a change see the value of this work, have a common language to use, and understand practical activities they can use immediately to deal with the more complicated, soft-side of change.

Amazon Verified review

Diana S. Jul 23, 2014

Excellent read for managers who are not experienced in Organization Change Management. I really like how this is presented with "real world" scenarios and how sample answers were provided for the exercises. I have to disagree with one reviewer that stated this approach is only valid for Top 500 companies. I have seen this same method and approach successfully deployed within organizations of all sizes. I also like how the author's personality comes through making it a fun read.

Brian Fox Jun 20, 2014

If you’re on a project and responsible for change management, this is the only book you need. It’s an excellent bundle of everything to consider in a change program. The preface reminded me of an old quote from Michael Hammer, “Ignore change management at your peril!” This book gives a set of tangible project tasks and templates that anyone can pick up and get started with which distinguishes it from other books that focus more on theories and rationale behind change management practices.The sensible change management model of 5-Pillars puts a framework in place for a manager to use to anchor a project plan and to represent the change management work area within a larger program scope. If you’re a change manager the model is ready-made for you.Depending on the scale and scope of whatever project is being considered, this guide is adaptable. The chapters give a comprehensive view across all change management activities. The templates are complete as they cover the breadth of required activities and you can go into as much depth with each as your situation requires.The case study illustrations and author anecdotes from her experience make it a pleasant read and ground the concepts in easily understood and memorable stories. As I read the book I often felt like I was in a coaching session and listening to an expert guide me along.It’s a single reference that can stand as any project’s resource for a solid change management approach.

Césio Malta Jun 23, 2014

I was very excited to read the book, Practical Change Management for IT Projects, the book is well developed and written and with the focus on providing practical tips on implementation of Change Management. Explains the five pillars of change in chapters such as Sponsorship, Stakeholder Management, Communication, Training, and a section on desigg Organization. Comes with models and practical exercises that make the creation of a management plan. Is a guide for comprehensive and well comprehensive beginners.Good indication of a good read

msmoll91 Sep 12, 2014

An excellent and easy-to-implement guide for what can be a "fuzzy" topic to some. This book helps to clarify the gray area where people know they need to do something, but aren't quite sure where to start. Practical Change Management offers easy steps and tools to identify, plan, and execute change management within an organization.The style of the book should be a particular draw to the IT audience, where knowledge of change management is varied. Its short and simple format serves as an excellent introduction to those unfamiliar with change management, yet can serve as a quick guide or "centering" tool for the advanced set.

Practical Change Management for IT Projects: Transform your IT project and make change stick with this step-by-step guide with this book and ebook

What do you get with Print?

Practical Change Management for IT Projects

Chapter 2. Establishing the Framework for Change

Remembering the emotional side of change

Integrating beyond your project team

Note

Corporate Communications

Organization design

Who is your Human Resources partner?

Are job descriptions going to change?

Exercise – updating job descriptions

Sample solution

Do you have the right number of people with the skills of the future?

How will your run team be structured?

What will your support organization look like?

Exercise – designing your ideal organization

Note

Summary

Page 1 of 12

What you will learn

Product Details

What do you get with Print?

Product Details

Frequently bought together

Table of Contents

Recommendations for you

Customer reviews

Filter reviews by

People who bought this also bought

About the author

FAQs

Practical Change Management for IT Projects: Transform your IT project and make change stick with this step-by-step guide with this book and ebook

What do you get with Print?

What you will learn

Product Details

What do you get with Print?

Product Details

Packt Subscriptions

Frequently bought together

Table of Contents

Recommendations for you

Customer reviews

Filter reviews by

People who bought this also bought

About the author

FAQs