Escalation pattern

Escalation is a common requirement while implementing Oracle BPM's processes with human interactions. Processes don't do the work, it's the people who do it. This concept leads to those processes that have heavy human interactions. There are scenarios where a participant does not act on an assigned human task, and such scenarios contribute to the candidate being escalated.

Custom escalation empowers the BPM system with the capability to introduce a check on the task's outcome. A participant is assigned a task, and if he/she doesn't act on the task in a specified time frame, then nonavailability should be accounted, published, and notified. If a participant does not act in the duration provided, the task is escalated to the manager or another user, as deemed appropriate.

Escalation makes sure that service level agreements (SLAs) are met and the processes are performed as per the exceptions within the time frame in which they are supposed to be performed. For example, if a...