Talking to clients about integrations

We need integration whenever we need to bring data into NetSuite or send data out to another system. Integrations are very common in the NetSuite world, so every consultant helping a client through an implementation should be at least a little familiar with the topic. Gathering a client’s requirements around any integration can be a challenge since the client doesn’t usually have technical experience with integrations (most of my clients had someone else build the integrations they’re using in their legacy ERP system), and we don’t have experience with running their business. But so long as someone from the business can speak about the types of data they need to see coming into and going out of the system, and you bring your technical understanding to the conversation, it usually works out just fine. We, as consultants, need to always remember to speak without letting technical terms get in the way of the client’...