0

Explore Products

Best Sellers

New Releases

Books

Videos

Audiobooks

Free Learning

Microsoft System Center 2016 Service Manager Cookbook

You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

View More author details

Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Chapter 11. Extending SCSM with Advanced Personalization

In this chapter, we will walk you through the use of the System Center 2016 Service Manager Authoring Tool and advanced management pack authoring techniques for extending, customizing, and personalizing your installation of Service Manager. In particular, we will be covering the following tasks:

Using the SCSM Authoring Tool
Sealing management packs
Extending Service Manager classes
Creating new classes
Customizing default forms
Creating your own forms
Using an XML editor to modify management packs
Editing the XML of a view to alter the criteria to include AND instead of OR

The rest of the chapter is locked

Register for a free Packt account to unlock a world of extra content!

A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.

Unlock this book and the full library FREE for 7 days

Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of

Start free trial

Renews at $19.99/month. Cancel anytime

Authors (5)

Steve Buchanan

Steve Buchanan

Steve Buchanan is a Director, & Midwest Containers Services Lead on the Cloud Transformation/DevOps team with Avanade, the Microsoft arm of Accenture. He is an eight-time Microsoft MVP, and the author of six technical books. He has presented at tech events, including Midwest Management Summit (MMS), Microsoft Ignite, BITCon, Experts Live Europe, OSCON, and user groups. Steve is focused on transforming the position of IT into a driver of digital transformation through ITSM, DevOps, & CloudOps. He stays active in the technical community & enjoys blogging about his adventures in IT at www.buchatech.com.

See other products by Steve Buchanan

Dieter Gasser

Dieter Gasser

Dieter Gasser is an IT consultant and the management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager. Dieter has been working in IT for more than 13 years, and has focused on Microsoft technologies. He started his career as an application and database developer, and later became the IT manager of an international manufacturing company. In 2010, he entered the systems management and automation market. With both his technical and managerial backgrounds, he has focused on Service Manager. Together with his colleagues, he delivers data center management, automation, and cloud solutions based on Microsoft System Center to customers all across Switzerland.

See other products by Dieter Gasser

Anders Asp

Anders Asp

Mr. Anders Asp reised in Sweden and was the Most Valuable Professional in Microsoft April 2011, April 2012, April 2013, April 2014 and April 2015.

See other products by Anders Asp

Andreas Baumgarten

Andreas Baumgarten

Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer. Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager (2010, 2012, 2012 R2 and 2016); additionally, he has participated in the Microsoft System Center Technology Adoption Program with H&D since many years. With his deep inside-technology know-how and his broad experience across the Microsoft System Center product family and IT management, he now designs and develops private and hybrid cloud solutions for customers all over Germany and Europe. In July 2017, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management for the sixth year in a row.

See other products by Andreas Baumgarten

Beaumont

Beaumont

Steve Beaumont has worked for more years than he cares to admit within IT, starting with desktop support. He is now the Product Development Director of PowerONPlatforms and a Microsoft MVP within the Cloud and Datacenter Management area, where he helps organizations realize the benefits of the hybrid cloud. He is also a co-author of the Microsoft System Center 2012 Service Manager, Orchestrator and Operations Manager cookbooks. His passion for everything about System Center, Azure and IT systems management reflects through all areas of his work, presentation and day-to-day life in the form of new and innovative solutions brought to market by PowerONPlatforms.

See other products by Beaumont

Other recommended products

Related to this chapter

Microsoft System Center 2016 Orchestrator Cookbook

Microsoft System Center 2016 Orchestrator Cookbook

Microsoft System Center Orchestrator 2016 simplifies the process of automating system administration tasks and provides a complete solution that goes beyond basic automation. In this practical cookbook you will learn how to explore System Center 2016 by creating runbooks to control and automate every feature possible.

Jul 2017 10h 20m

Microsoft System Center Data Protection Manager Cookbook

Microsoft System Center Data Protection Manager Cookbook

System Center Data Protection Manager (SCDPM) is a robust enterprise backup and recovery system that contributes to your BCDR strategy by facilitating the backup and recovery of enterprise data. This book contains recipes that will help you upgrade to the latest SCDPM release and it covers the advanced features and functionalities.

Dec 2018 14h 8m

System Center 2016 Virtual Machine Manager Cookbook

System Center 2016 Virtual Machine Manager Cookbook

Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.

Feb 2018 18h 44m

System Center 2016 Virtual Machine Manager Cookbook

System Center 2016 Virtual Machine Manager Cookbook

Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.

Feb 2018 18h 44m

System Center 2016 Virtual Machine Manager Cookbook

System Center 2016 Virtual Machine Manager Cookbook

Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.

Feb 2018 18h 44m

System Center 2016 Virtual Machine Manager Cookbook

System Center 2016 Virtual Machine Manager Cookbook

Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.

Feb 2018 18h 44m

System Center 2016 Virtual Machine Manager Cookbook

System Center 2016 Virtual Machine Manager Cookbook

Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.

Feb 2018 18h 44m

System Center 2016 Virtual Machine Manager Cookbook

System Center 2016 Virtual Machine Manager Cookbook

Microsoft System Center Virtual Machine Manager (SCVMM) focuses on efficiency with multiple features to help administrators consolidate physical servers within a centrally virtualized environment. This book will allow you to implement the Microsoft System Center family of components effectively and efficiently.

Feb 2018 18h 44m

ServiceNow Cookbook

ServiceNow Cookbook

Feb 2017 12h 32m

ServiceNow Cookbook

ServiceNow Cookbook

Feb 2017 12h 32m

ServiceNow Cookbook

ServiceNow Cookbook

Feb 2017 12h 32m

Personalised recommendations for you

Based on your interests and search pattern

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m

Mastering PowerShell Scripting

Mastering PowerShell Scripting

PowerShell scripts provides a convenient method for automating tasks, using them proficiently can be challenging. This all-inclusive guide begins at the basics and covers advanced concepts, equipping you with tips to become an expert in PowerShell Core 7.3 scripting.

May 2024 27h 32m