Service
Providing ongoing service to customers is an important part of any business and this can be a source of customer satisfaction and loyalty, in addition to revenue. Managing and tracking a service is not always easy, but Microsoft Dynamics NAV provides a set of tools to help. These tools are designed to support repair shop and field service operations and can be used in business scenarios such as complex customer service distribution systems, industrial service environments with bills of materials, and high volume dispatching of service technicians with requirements for spare parts management. With these tools, you can accomplish the following tasks:
- Schedule service calls and set up service orders
- Track repair parts and supplies
- Assign service personnel based on skill and availability
- Provide service estimates and service invoices
In addition, you can standardize coding, set up contracts, implement a discounting policy, and create route maps for service employees.
In general...
