Monitoring Microsoft 365 Tenant Health
As you learned in the previous chapter, the Microsoft 365 tenant is the security and content boundary for your organization. You have control over the content that goes into your tenant, as well as the security controls that you apply to it. However, you don’t have control over external factors such as connectivity between platform services, errors that are introduced from the service provider’s side, or errors with your environment connecting to Microsoft 365.
That’s where monitoring the health of the tenant comes into play.
Like any other service that you are responsible for managing, you also need to be able to develop and execute an incident response plan.
In this chapter, we’ll discuss monitoring and managing the health of a Microsoft 365 tenant. The objectives and skills we’ll cover in this chapter include the following:
- Creating and managing service requests
- Creating an incident response...
