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Mastering ServiceNow Scripting

You're reading from   Mastering ServiceNow Scripting Leverage JavaScript APIs to perform client-side and server-side scripting on ServiceNow instances

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Product type Paperback
Published in Feb 2018
Publisher Packt
ISBN-13 9781788627092
Length 226 pages
Edition 1st Edition
Languages
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Author (1):
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Andrew Kindred Andrew Kindred
Author Profile Icon Andrew Kindred
Andrew Kindred
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Table of Contents (14) Chapters Close

Preface 1. Getting Started FREE CHAPTER 2. Exploring the ServiceNow Glide Class 3. Introduction to Client-Side Scripting 4. Advanced Client-Side Scripting 5. Introduction to Server-Side Scripting 6. Advanced Server-Side Scripting 7. Introduction to Custom Pages 8. Scripting with Jelly 9. Debugging the Script 10. Best Practices 11. Deployments with the Update Sets 12. Building a Custom Application Using ServiceNow Scripting 13. Other Books You May Enjoy

Business rule best practices


Business rule best practices are, to a large extent, about running business rules at the correct time. As we have already discovered, a business rule can be run at different times based on when the form is saved or the action is taken to the record. 

This means that it is important to make sure that a business rule that is created is running in the most efficient way. Using business rules correctly, we can avoid problems such as updating the same record twice and running script when it is not required.

We'll start with looking at the check boxes on a business rule, as shown in Figure 10.3:

Figure 10.3: Business rule check boxes

Insert and Update are the most frequently used, and they are often used together. However, it is a best practice to ensure that you make your business rule only run when necessary. Do not tick both boxes just to cover all possibilities; if your business rule is not needed when a record is inserted or updated then leave that tick box unchecked...

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