Business problem

Whether your automation technology is a workflow, decision management, or case management, the fact that there is end-to-end automation enables the business to make observations about how well the business is doing, how well the processes we have automated are solving their intended business problems, and how productive our colleagues in our organization are being. Cloud Pak for Business Automation gives us the tools to visualize the average time between activities in a process and the most common paths taken over a period, as well as to view the Key Performance Indicators (KPIs) that are derived from events, which can be emitted steps in the automation.

Business Automation Insights (BAI) delivers a Business Performance Center or cockpit populated with a set of dashboards that can be easily customized to perform this visualization. The workflow, case, content, and decision runtimes can be optionally configured with event emitters that are then reprocessed, summarized...