The FAQ chatbot that we built in the previous chapter didn't need to have any flows designed as everything was simply a question and an answer. This chatbot will be a lot more complex, with multiple flows, some of which will lead to other intents and flows.
Designing the flows
Perfect conversations
As always, we can start to build flow diagrams by starting with perfect conversations. The difference this time is that we will have a few different conversations. We'll have some that go from asking about stock to making a purchase, others will stop before checking out, and some people won't even add anything to their basket. These are all flows that we will need to design and build.
It is good to start with a conversation...
