As mentioned, the Field Service app functionality shifts the focus from standard customer service, as described in Chapter 4, Dynamics 365 Customer Service, and takes support out into the field. The solution handles scenarios where delivering service to customers at the customer location is essential. This solution handles the dispatching of necessary resources at various client locations when needed, and with the necessary skills and resources to handle a situation in a single visit, with no repeat visits.
How many times have you had a technician come over to inspect an issue, followed by another visit from the same or another technician to try to fix the issue, just to find out they require another part they do not have with them? With Field Service, you can easily track what an issue is, schedule a visit for a repair, and make sure that the dispatched resource has the skills and parts needed to complete the repair in a single visit...
