Planning for change management and support

Especially in larger organizations, a Microsoft Teams adoption program will involve a lot of moving parts. The change management and communication teams will likely be made up of several non-technical individuals, so it's important that everyone from the project or implementation team work together to build a coherent plan and strategy.

In this section, we'll briefly outline the various roles, and we'll lay out a sample task list that can be used in planning.

Using a roles matrix

Every project has a number of defined roles. In smaller organizations, one individual may perform several of the roles. While people may have multiple roles assigned to them, each role has certain responsibilities. While some roles were identified earlier in this chapter, the following table lists common roles associated with a project.

Table 15.1 – A project roles matrix

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