Chapter 13: Configuring Advanced Teams Phone Features
In Chapter 12, Deploying Teams Phone, you learned about the core features of the Teams Phone platform, including configuring E911, managing phone numbers, and deploying voice configuration policies.
Now, it's time to go deeper into advanced features. If you've ever called an organization and navigated a phone tree or menu to reach a specific department or team, you've interacted with some sort of an interactive response or interactive voice response system. When working with Teams Phone, those features and capabilities are handled through auto attendants and call queues.
In this chapter, we're going to cover the following topics:
- Configuring resource accounts
- Configuring holidays
- Configuring auto attendants
- Configuring call queues
- Understanding voice-enabled channels
After reading this chapter, you will be able to explain and set up auto attendants, call queues, and voice...
