Introducing a PVA for your website
As we saw in the previous chapter, we have an extremely basic agent in place. It handles by default some basic conversation, but it does not really do anything useful for a business.
The provided default functionality handles basic System Topics, as described in the next sections.
The Greeting Topic
This Topic is the first System Topic we will look at. It allows the bot to be triggered by a greeting, and we have a total of 52 default greeting messages in the default language. These cannot be adjusted, modified, or removed. The Greeting Topic is included with all bots and cannot be disabled.
The default functionality is handling the predefined trigger words or phrases, and simply responds with a greeting and the default "how can I help you?" question:
Figure 4.1 – The Greeting Topic
This is your typical entry point into a new conversation with a virtual agent. You can choose to modify the...
