Tracking the history of your case

Now that we’ve added our status change, we can also add the ability to track historical changes for our case. You can follow these steps for every part of history you would like to track in your application. For now, we will only track the history of the status change.

When adding this functionality to our action, we have to make sure that the create event that we will add is added just before the update event itself.

In this create event, we have to retrieve our current case using the variables section.