Getting support
With a fast-evolving cloud platform in hand, having vendor support becomes much more important to keep pace with it. On the other hand, the cloud vendors are keener to interact more intensely with customers for strategic alignment. Their success is measured not only by how much they sell but also by how much their solutions are adopted and consumed. The competition in the cloud market makes this mandatory. Therefore, it’s advantageous for both the supplier and the customer to continuously monitor and maximize the consumption of cloud services. For the customer, this means they get what they pay for, while for the supplier, it increases the chance of the customer staying with them. Here, support quality is a key factor that accelerates adoption, eliminates roadblocks, and increases consumption.
Support services
SAP has a support framework that provides various channels for a diverse set of requirements. For SAP cloud, which also includes SAP BTP, there are...
