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ServiceNow: Building Powerful Workflows

You're reading from   ServiceNow: Building Powerful Workflows Automating IT Service Management

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Product type Course
Published in Aug 2017
Publisher Packt
ISBN-13 9781788628730
Length 1330 pages
Edition 1st Edition
Languages
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Authors (3):
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Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
Martin Wood Martin Wood
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Martin Wood
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (39) Chapters Close

Title Page
Credits
Preface
1. Module 1 FREE CHAPTER 2. The Interface 3. Lists and Forms 4. UI Customization 5. Understanding Data and Relationships 6. Tasks and Workflows 7. UI and Data Policies 8. User Administration and Security 9. Introduction to Scripting 10. The Server-side Glide API 11. The Client-side Glide API 12. Server-side Scripting 13. Client-side Scripting 14. Debugging 15. Pro Tips 16. Module 2 17. Getting Started with Service-Now 18. Performing Core Configuration and Management Tasks 19. Building Data-Driven Application 20. Configuring Alerts and Notifications 21. Building and Configuring Reports 22. Creating and Configuring Workflow Activities 23. Auditing and Diagnosing Service-Now 24. Module 3 25. ServiceNow Foundations 26. Developing Custom Applications 27. Server-Side Control 28. Client-Side Interaction 29. Getting Things Done with Tasks 30. Events, Notifications, and Reporting 31. Exchanging Data – Import Sets, Web Services, and other Integrations 32. Securing Applications and Data 33. Diagnosing ServiceNow – Knowing What Is Going On 34. Packaging with Applications, Update Sets, and Upgrades 35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces 36. Bibliography

Enforcing one-to-one relationships


 

On the topic of few things being impossible in ServiceNow, let's discuss one-to-one relationships.

 

Strictly speaking, a one-to-one relationship doesn't truly exist in ServiceNow. In database parlance, this would require that the right-hand table records have a primary key which matches the primary key of a record in the left table. Thus, you could have a left-hand record without a right-hand one, but could never have a right-hand record without the left-hand one.

 

That's interesting, but ServiceNow's Sys IDs are unique amongst all tables - and they have to be, because of the way ServiceNow's databases are structured on the back-end. Technically, ServiceNow has a flat database structure. In a sense, all records in the entire database are in one monster-sized table. This means that the primary key (Sys ID) for a given record really must be globally unique.

 

Okay, so we can't have one-to-one relationships in the usual way you might have them in an ordinary...

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