Understanding user administration

Users are a critical part of any organization, and application access should be smooth, so for streamlined access to applications, you can integrate Service-Now with your company's LDAP server. Out of the box, Service-Now provides an LDAP server and user administration modules for configuration.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

1. Open any standard web browser.
2. Type the Service-Now instance web address provided by your company in the address bar (http://{instance_name}.service-now.com).

3. After login, type user admin on left hand side in the search box and Service-Now will search out application for you as follows:

User administration module

4. Under the User Administration module, Service-Now provides many other modules, but I'll cover a few key modules in this recipe.
5. The Users module is the place where Service-Now holds all Service-Now user accounts.

6. Click on...