The importance of user experience (UX) design
User experience, often shortened to UX, is about considering a person’s holistic experience and designing a solution that meets their human needs.
In this section, we explore what is meant by UX design and why it is important to think about it when you configure Sales Cloud for your Users.
What is UX design?
UX design looks at a person’s whole experience. There are many factors that impact this, including but not limited to their previous experiences, the environment they are in, their attitude to technology, and their goal. It addresses all aspects of a person’s interactions with a system. The aim is to meet the exact needs of the User in a frictionless way, resulting in an efficient and pleasant experience.
This requires you to put yourself in your Users’ shoes to not only understand their needs but also understand the pressures and challenges they face. For example, some of your Sales Users might...
