MuleSoft and Heroku in Customer 360

MuleSoft and Heroku are Salesforce acquisitions that are not part of the core Salesforce Platform. Despite that, or perhaps because of it, they can play a unique role in a B2C solution, especially for larger enterprises with more complex data and integration needs.

MuleSoft in Customer 360

MuleSoft is an integration and API platform designed to form the backbone of a larger enterprise integration strategy. When properly leveraged, a solution such as MuleSoft can significantly reduce the time and cost of integration work at scale by creating consistent APIs across disparate technology solutions. In principle, when leveraging MuleSoft in an integrated solution instead of integrating each component point to point, each would be integrated with MuleSoft and MuleSoft would handle the orchestration between them.

MuleSoft value proposition

It may at first seem counterintuitive to say that adding an additional product to the solution could simplify...