FAQs

What is the delivery time and cost of print book?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

What is custom duty/charge?

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order?

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges?

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.

How can I cancel my order?

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy?

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged?

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use?

You can pay with the following card types:

Visa Debit
Visa Credit
MasterCard
PayPal

What is the delivery time and cost of print books?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

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Amazon verified reviews

Mary Anne Thygesen Mar 18, 2016

Nicely written book. I shared it with my DevOps class

Amazon Verified review

Danny Mar 31, 2017

Quality book.

Per Hedman Feb 17, 2016

This book provides an insightful overview of how to get started with DevOps.The author makes the specific components of DevOps understandable and easily accessible both for developers and operations. The book is littered with examples and practical solutions to real world problems.The book nicely summarised all the aspects of the field of DevOps. It was an easy read and I highly recommended for anyone whose interested in DevOps.This book is an excellent primer in the field!

T. Cooke Jul 27, 2017

This book is a real eye-opener. I've been an IT professional for longer than I'd care to admit, most recently working outside the IT function - but engaged closely with IT colleagues - in a large business with complex internal and outsourced development and likewise infrastructure. While I recognise the philosophy/approach described in the book, I'd never come across most of the specific tools or appreciated how they can provide the sort of integrated approach described here. The book is high-level enough to explain the approach, interleaved with how-tos and examples that would give a flying start on actually implementing. Highly recommended.

Ian Stirk Apr 26, 2016

Hi,I have written a detailed chapter-by-chapter review of this book on www DOT i-programmer DOT info, the first and last parts of this review are given here. For my review of all chapters, search i-programmer DOT info for STIRK together with the book's title.This book aims to provide an introduction to DevOps from a practical perspective, how does it fare?DevOps is a skill increasingly in demand, it’s purpose is ‘...to make faster, more correct releases by bringing people working with different disciplines closer together.’The book is aimed at developers and system administrators. While no previous knowledge of DevOps is required, some background knowledge of Agile, Scrum, Kanban, Puppet etc is needed to get the most out of the book. It contains 210 working pages, spread over 10 chapters.Below is a chapter-by-chapter exploration of the topics covered.Chapter 1 Introduction to DevOps and Continuous DeliveryThe book opens with some history about DevOps, being a combination of the words ‘development’ and ‘operation’, it’s concerned with removing the wall between the two. It overlaps with Agile, automation and continuous delivery. The importance of communication, shared tools, cooperation between roles, and the meaning of waiting is discussed (waiting suggests something is wrong).The chapter continues with a look at the different cycles within Agile, including Scrum, and Kanban, explaining DevOps supports all cycles, and encourages cooperation between groups. Some examples of how DevOps benefits Agile cycles are given (e.g. faster regular deployments). The importance of doing Agile/DevOps for improved measurable results rather than just following the steps (i.e. cargo cults), is noted. DevOps aims to make interaction with new systems faster and easier, for everyone.The chapter ends with a brief look at how DevOps interacts with other ways of working. Typically, Agile or Lean frameworks work well with DevOps (since it came from Agile), however ITIL sometimes has problems, since it can be viewed as less flexible.This chapter provides a useful background about what DevOps is, where it came from, and how it interacts with other frameworks. The emphasis on interaction and communication is noted.The chapter is easy to read, well written, with useful diagrams, and helpful links to other chapters. It’s apparent that some knowledge of Agile, Scrum, Kanban, Puppet etc is needed to get the most out of the book. Perhaps these terms should have been defined here to ensure all reader are at the same level? I note Kanban is described in chapter 9. These traits apply to the whole of the book....ConclusionThis book aims to provide an introduction to DevOps from a practical perspective, and succeeds. The book is generally easy to read, well written, with useful diagrams, and helpful links to other chapters. The place of DevOps in the various stages of the Continuous Delivery pipeline is described well, and there are plenty of practical example problems and suggested solutions.It’s apparent that some background knowledge of Agile, Scrum, Kanban, Puppet etc is needed to get the most out of the book. It would have been useful to have defined some of these basic terms in Chapter 1, to ensure all readers are at the same assumed level of understanding.Some chapters, for example Chapter 3, have areas that aren’t cohesive, with subsections appearing without sufficient context or linkage.If you come from a Windows development/admin background you can expect a few more problems reading the text than if you’re from a Unix/Java background.Overall, this is a useful introduction and overview to DevOps.

Practical DevOps: Harness the power of DevOps to boost your skill set and make your IT organization perform better

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