Do you have the right number of people with the skills of the future?

As you look at how the change will impact the business, ask yourself if you have enough people to do the work. Although changes such as new technology and improved business processes are typically designed to make processes more efficient and reduce work, this isn't always the actual outcome. Sometimes the amount of work increases, or steps are added that make an activity take longer. At times, responsibilities are shifted from one department to another, increasing one team's workload.

In these situations, you need to think about whether you need to hire more people to compensate for the additional work. When you decide to hire additional people, remember to hire for the skills they will need after the change is implemented, not the skills people need to do the job today.

It is also possible that entirely new sets of activities will need to be completed as a result of the change. In this situation, you may not have anyone...