Holistic view pattern
Processes are running across functional, system, and enterprise boundaries. An enterprise needs an end-to-end definition of the case and a unified view of the case. An enterprise wants to be agile and needs a real-time view of the current case status. A real-time view of the case makes enterprises more responsive as and when events happen. The following table highlights facts around this pattern:
Signature |
Holistic View Pattern |
Classification |
Case Pattern |
Intent |
Offer a holistic 360 degree view of the case instance. |
Motivation |
As cases run long, a lot can happen over this time and various participants and knowledge workers would have acted and contributed in the due course of time. Hence, a holistic view of the case is required, which ACM offers. ACM offers holistic work management; this improves the enterprise outcome of work and further translates to increased revenue, effective and better services, and efficient risk mitigation. |
Applicability | ... |