Grafana Incident
The final major component of Grafana’s IRM offering is Incident. This tool helps simplify and automate many aspects of the incident management tactical plan. The tool integrates with an organization’s chat tooling, such as Slack, and offers you the ability for team members to declare incidents in that tool.
Once an incident is declared, Grafana Incident can automatically start a video conference, update status page tools, add context to the incident timeline from GitHub, and so on, depending on the integrations that have been configured. Team members of the incident can specify who takes what role in the incident and specify and assign tasks during the incident. As the incident evolves, Grafana Incident will record important information in a timeline, which can be published and easily reviewed in regular post-incident reviews.
To begin using Grafana Incident in Grafana cloud, an administrator needs to agree to a few integrations being set up initially...
