Summary

At this point, your knowledge of what it takes to become an exceptional CSM should be taking shape. You have learned that strategy awareness and appreciation are critical components of personal growth and that they can be a powerful launch pad for growing in your career as a CSM. You also learned that the skillset that’s exhibited by an exceptional CSM is broad in scope but also extremely logical. It’s broad because it needs to cover the fact that CS is responsible for the complex orchestration of service delivery to customers so that they can achieve their desired business goals. This complex orchestration requires a complex set of skills but if you step back, you should see that there is sound logic in including each one. Individually, each skill makes discrete sense in reflecting the reality for a CSM to show a specific capability. But the power of the skills we mentioned comes to the fore and gets amplified when you consider how, when they are combined, they...