Creating issues and comments from an e-mail
It is possible to automatically create issues or comments in JIRA based on incoming e-mail messages. This feature is very useful in scenarios such as helpdesks where the users normally send an e-mail to a designated e-mail address and the support team works on issues raised, such as this one!
Once configured correctly, any new e-mail that comes in will create a corresponding issue in JIRA and the replies to the e-mail notifications on that issue will be created as comments on that issue. It is also possible to attach documents on the issue by attaching them on the e-mail-provided attachments that are enabled in JIRA. If external user management is not enabled, it is also possible to create a user account—if they don't already have an account.
In this recipe, we will see how we can configure JIRA to enable this feature.
How to do it...
The following are the steps to enable issue creation from e-mails:
Create an e-mail account on the server—typically...
