Business problem

Automating decisions is a lot about speed: changing market conditions, new competitors, mergers and acquisitions, emerging trends, and changing policies. In such a context, to adapt and take the edge, it is very important to build automated capabilities to make the right decisions quickly, either to serve the needs of a specific application or from within a process, of which the decision is a part. If a system pauses and waits for a human to intervene and decide, then the process is slowed and customer satisfaction decreases. On the other hand, if the system is able to make decisions—or at least, a majority of the decisions—all by itself in an automated fashion, then it’s more reactive to customer demand and the overall need for speed.

Automating decisions is also about taking the right decision. This decision can be exposed to and understood by the customer and can be explained for auditing purposes. A decision that changes over time can be...