Summary

Achieving business excellence requires a lot of effort; it involves the difficult task of sustaining improvement and ensuring that this improvement is spread throughout the organization. Without this, the improvements would just slip back to the pre-improvement levels and all the efforts would go down the drain. The control stage addresses precisely that. The objective is to create mechanisms that help bring out wide scale awareness of the improved process.

Anything that is not tracked falls into disuse. Strong monitoring processes with defined metrics and targets help to keep improvements on track. But what do we do if the process goes off-track? A well-defined response plan ensures that the team is ready with effective responses to address any difficult situations.

As a logical conclusion to the end of the DMAIC project, the team prepares a project report that summarizes the efforts and results the team has achieved. This report is available for a wider audience in the organization...