Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Conferences
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
IBM Cloud Pak for Data

You're reading from   IBM Cloud Pak for Data An enterprise platform to operationalize data, analytics, and AI

Arrow left icon
Product type Paperback
Published in Nov 2021
Publisher Packt
ISBN-13 9781800562127
Length 336 pages
Edition 1st Edition
Arrow right icon
Authors (3):
Arrow left icon
Hemanth Manda Hemanth Manda
Author Profile Icon Hemanth Manda
Hemanth Manda
Sriram Srinivasan Sriram Srinivasan
Author Profile Icon Sriram Srinivasan
Sriram Srinivasan
Deepak Rangarao Deepak Rangarao
Author Profile Icon Deepak Rangarao
Deepak Rangarao
Arrow right icon
View More author details
Toc

Table of Contents (17) Chapters Close

Preface 1. Section 1: The Basics
2. Chapter 1: The AI Ladder – IBM's Prescriptive Approach FREE CHAPTER 3. Chapter 2: Cloud Pak for Data: A Brief Introduction 4. Section 2: Product Capabilities
5. Chapter 3: Collect – Making Data Simple and Accessible 6. Chapter 4: Organize – Creating a Trusted Analytics Foundation 7. Chapter 5: Analyzing: Building, Deploying, and Scaling Models with Trust and Transparency 8. Chapter 6: Multi-Cloud Strategy and Cloud Satellite 9. Chapter 7: IBM and Partner Extension Services 10. Chapter 8: Customer Use Cases 11. Section 3: Technical Details
12. Chapter 9: Technical Overview, Management, and Administration 13. Chapter 10: Security and Compliance 14. Chapter 11: Storage 15. Chapter 12: Multi-Tenancy 16. Other Books You May Enjoy

Voice-enabled chatbots

The customer challenge included a public petroleum and natural gas company that was struggling to locate consistent and complete information on the services provided by the Information Technology (IT) and Engineering departments. Their existing system was a text-based transactional chatbot lacking governance and adoption due to the quality of responses.

With Cloud Pak for Data, they were able to restructure the text-based transactional chatbot with a voice-enabled, avatar-styled interface for improved user experience and, more importantly, better responses to user queries. This, combined with structured analytics, helped to drastically improve customer satisfaction. They used the SPSS modeler and Jupyter notebooks from the Watson Studio service for structured analytics, Watson Discovery for textual search, the Watson API service for voice transcription, and Watson Assistant for an avatar-styled chatbot experience.

The following diagram represents the AI...

lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime
Banner background image