Summary

In this chapter, you learned about configuring the core platform features, such as E911, calling plans, and voice policies relating to parking, as well as the caller ID and features related to call forwarding and voicemail. Should you want to bring numbers from your existing carrier into the Teams platform, you can use the porting process as well.

With Teams Phone, Microsoft has provided a feature-rich voice platform. The platform is quite flexible. It can be deployed easily using first-party (Microsoft) calling plans as well as be integrated with a carrier through Operator Connect. The Teams platform can also be deployed alongside existing telephony infrastructures using Direct Routing. Direct Routing allows for more complex and integrated voice models. It is important to determine which model (or models) are needed in your organization. All three models can be used together to allow flexibility of services and features.

Teams' voice technology empowers users to...