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Business Process Automation with Salesforce Flows

You're reading from   Business Process Automation with Salesforce Flows Transform business processes with Salesforce Flows to deliver unmatched user experiences

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Product type Paperback
Published in Dec 2023
Publisher Packt
ISBN-13 9781835089255
Length 184 pages
Edition 1st Edition
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Author (1):
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Srini Munagavalasa Srini Munagavalasa
Author Profile Icon Srini Munagavalasa
Srini Munagavalasa
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Table of Contents (17) Chapters Close

Preface 1. Part 1: Understanding Business Requirements and Automation Needs FREE CHAPTER
2. Chapter 1: Process Flows – Understanding Business Requirements 3. Chapter 2: Identification of Functional Requirements for Automation 4. Chapter 3: Business Process Features to Automate 5. Part 2: Business Process Automation in Salesforce
6. Chapter 4: Flow Building Blocks, Triggering, and Entry Conditions 7. Chapter 5: Salesforce Order of Execution 8. Chapter 6: Types of Salesforce Flows 9. Chapter 7: Flows Using Apex Sharing 10. Chapter 8: Optimizing and Troubleshooting Flows 11. Part 3: Flow Orchestration
12. Chapter 9: Flow Orchestration 13. Chapter 10: Compose and Orchestrate Business Processes 14. Assessments 15. Index 16. Other Books You May Enjoy

Understanding flow errors

So far, we have seen a happy path and understood how our flow behaves. But even with due diligence and thorough planning and testing, there will always be some scenarios and edge cases that are bound to fail and cause nightmares for your team.

If we do not plan and design our flow, users will run into exceptions with no information on why they failed or some cryptic message that no one can understand. What do they do now? Get frustrated?

To remediate this problem, we need to plan for these exceptions. Issues will happen, and if we are prepared to handle them promptly and fix the root cause, we will create a better user experience.

We can enable this in more than one way:

  • By displaying a custom-specific error message and informing the users exactly what caused the issue, they can fix the issue and retry. For example, we can notify the users that certain fields are not accurately populated, or a specific value is invalid.
  • For an auto-triggered...
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