Use case

McKeever Technologies is a medium-sized business, which manufactures latex products. They have recently grown in size through a series of small acquisitions of competitor companies. As a result, the organization has a mix of both home-grown applications and packaged line-of-business systems. They have not standardized their order management software and still rely on multiple systems, each of which houses details about a specific set of products. Their developers are primarily oriented towards .NET, but there are some parts of the organization that have deep Java expertise.

Up until now, orders placed with McKeever Technologies were faxed to a call center and manually entered into the order system associated with the particular product. Also, when customers want to discover the state of their submitted order, they are forced to contact McKeever Technologies' call center and ask an agent to look up their order. The company realizes that in order to increase efficiency, reduce data...